Reports of defects or flaws in residential or retail premises or common areas of a building covered under warranty may only be submitted online using this form or by registered mail using the report form -form available for download as a PDF file. The form is also available at any Polnord Apartment Sales Office nationwide. Polnord Sales Office employees are not authorised to accept construction defect reports.
Forms submitted by traditional mail should be sent by registered mail to: Dział Serwisu Polnord SA, ul. Śląska 35/37, 81-310 Gdynia
Receipt of electronic reports will be automatically recorded by the system and confirmed by email to the email address specified on the form.
Reports sent by registered mail will be acknowledged solely with a delivery confirmation provided by the Polish Postal Service.
An online defect report may only be submitted upon reviewing and accepting the contents of three statements featured directly under the form.
Once the form is sent (using the “Send” button), a report receipt confirmation will be sent to the email address (specified on the form) of the person who submitted the report.
Within seven business days from the time a duly completed online report or registered letter is received at the address specified above, a maintenance employee will contact the person who submitted the report in order to verify the accuracy of the information provided in the report and schedule a maintenance appointment for the unit.
Please note: When reporting a defect online, please do not submit in separate emails any pictures, videos or other materials to document the issue. Please provide them to the maintenance employee during his/her visit to your premises.